ANAS' CV

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ANAS AHMED

HR Recruiter & Mass Hiring Specialist | End-to-End Recruitment

Cairo, Egypt

Profile summary

Results-driven HR professional with 5 years of experience across talent acquisition and international customer support. Proven ability to manage high-volume recruitment cycles end-to-end, from sourcing and screening to onboarding and payroll coordination, while delivering top-tier customer satisfaction across UK, US, Canada, and ANZ markets. Bilingual (Arabic/English) with a strong track record of building candidate pipelines, meeting hiring targets, and resolving complex customer issues in fast-paced BPO environments.

Key skills

SkillsEnd-to-end hiring mass recruitment CV screening Competency-Based Interviewing (CBI) structured interviewing ATS tools onboarding Payroll support employee records HR administration Ticket management CRM systems escalation handling SLA compliance CSAT optimization Arabic (Native) English (Fluent — B2 level) LinkedIn Recruiter Salesforce CRM Zendesk MS Office Suite Google Sheets Communication active listening problem-solving adaptability teamwork

Professional experience

Talent Acquisition SpecialistMay 2024 - Jul 2025
TeleperformanceCairo, Egypt
  • Handled high-volume recruitment, screening and shortlisting hundreds of applications monthly to identify best-fit candidates.
  • Designed and published job postings across LinkedIn and other platforms to attract qualified candidates.
  • Conducted structured Competency-Based Interviews (CBI) assessing technical skills, cultural fit, and role suitability.
  • Built and maintained a proactive talent pipeline to support recurring and strategic hiring needs.
  • Coordinated interviews and managed sourcing and screening activities for open roles.
HR GeneralistJan 2024 - May 2024
Guide AcademyCairo, Egypt
  • Led onboarding for new hires, coordinating documentation, orientation, and day-one readiness.
  • Supported payroll processing, ensuring accurate and timely handling of employee records and pay cycles.
  • Maintained employee records and handled day-to-day HR administration.
RecruiterJan 2023 - Dec 2023
Genisys Group
  • Managed the full recruitment cycle remotely: sourcing, screening, interviewing and coordinating hires.
  • Posted roles and sourced candidates through LinkedIn and other platforms.
  • Shortlisted candidates through structured CV screening and Competency-Based Interviews (CBI).
  • Built a candidate pipeline to support ongoing hiring needs.
Customer Service Representative (English Customer Solution Specialist)Jan 2020 - Dec 2022
Majorel & WebhelpCairo, Egypt
  • Delivered customer support across UK & Ireland (Uber Eats), ANZ (DiDi), and US/Canada (Pampered Chef, Spypoint & Vosker) accounts, handling billing, technical, and product inquiries.
  • Maintained strong CSAT, SLA compliance, and escalation-management performance across multiple multilingual, high-volume queues.
Specialist)Jan 2020 - Dec 2022
Customer Service Representative (English Customer SolutionMajorel & Webhelp — Cairo, Egypt
  • Delivered customer support across UK & Ireland (Uber Eats), ANZ (DiDi), and US/Canada (Pampered Chef, Spypoint & Vosker) accounts, handling billing, technical, and product inquiries.
  • Maintained strong CSAT, SLA compliance, and escalation-management performance across multiple multilingual, high-volume queues.

Education

Bachelor of Commerce, Business AdministrationJan 2020 - Jan 2024
Cairo University

Languages

Arabic · Native

English